De Meye Guesthouse · Jacobsbaai

Terms & Conditions

Last updated 24 June 2026

These terms govern your booking and stay at De Meye Guesthouse. By sending a booking request, making payment, or staying with us, you agree to them on behalf of yourself and everyone in your party. Please also read our Refund & Cancellation Policy and our Privacy Notice, which form part of these terms.

1. Who we are

De Meye Guesthouse is a self-catering home operated by Hein Myburgh, at 4 Sesde Keerom, Jacobsbaai, 7395, Western Cape, South Africa. In these terms “we”, “us” and “our” refer to De Meye Guesthouse, and “you” refers to the guest making the booking (the lead guest), who must be 18 or older.

2. How a booking is made

We use a request-to-book process:

• You send a booking request with your dates, guest numbers and contact details.
• If the dates are available, we accept your request and email you a secure link.
• To confirm, you then upload the lead guest’s ID, accept our house rules, and pay through the secure link. Your dates are held while you do this; an unpaid hold expires after 48 hours and the dates are released.
• Your booking is only confirmed once payment is received and we have sent you a written confirmation. A request on its own is not a confirmed booking.

The minimum stay is 2 nights. We may decline a request at our discretion.

3. Rates and payment

• Rates are quoted in South African Rand (ZAR) and are per night for the number of guests booked. The total shown for your dates is the amount payable.
• Payment is made securely through PayFast. We do not see or store your card details.
• Rates may vary by season and over public holidays and long weekends; the rate confirmed for your booking is the rate that applies.
• A valid gift voucher, if applied, is reflected in the amount payable for your booking.

4. Check-in and check-out

Check-in is between 14:00 and 20:00. Check-out is before 10:00. If you expect to arrive outside these hours, please arrange it with us in advance. Late check-out is subject to availability and our agreement, and may incur a charge. We will send arrival details ahead of your stay.

5. Who may stay

The home sleeps up to 4 guests, plus one infant under 3 in a cot. The number of people staying may not exceed the number on your confirmed booking, and only the guests named on the booking may stay overnight. Day visitors are not permitted without our prior agreement. Exceeding the agreed number of guests, or sub-letting the property (including via any short-let platform), is not allowed and may end your booking without refund.

6. Identity verification

For the safety of our home and guests, we require the lead guest to upload a government-issued ID or passport before a booking is confirmed. We handle and store this strictly as described in our Privacy Notice, and delete it after your stay.

7. House rules

• No smoking indoors. Smoking is permitted outside only, and cigarette ends must be disposed of responsibly.
• No parties or events. The property is a quiet residential home, not an events venue.
• Quiet hours between 22:00 and 07:00, out of respect for neighbours.
• Pets are not permitted, unless agreed with us in writing beforehand.
• Please follow any fire, water-saving and waste guidance provided in the home — the West Coast is a water-scarce area.
• The lead guest is responsible for the conduct of everyone in the party.

8. The property is self-catering

De Meye is a self-catering home: you cater for yourselves and have private use of the home for your stay. We provide the property and its facilities as described on our website. Minor differences between photographs and the home as it is on the day (for example seasonal changes to the garden or surroundings) do not entitle you to a refund.

9. Care of the property, damage and breakages

Please treat the home with care and leave it reasonably tidy. You are responsible for any loss of or damage to the property, its contents or the surroundings caused by you or your party during your stay, beyond fair wear and tear. We may recover the reasonable cost of repair or replacement from you. Please report any breakage or fault to us as soon as you notice it.

10. Your responsibilities

• Use the home and its facilities safely and lawfully.
• Supervise children at all times, including around any water features, stairs or the fireplace.
• Secure the property (lock up) when you are out.
• Do not do anything that causes a nuisance or danger to neighbours or others.

11. Cancellations and refunds

Cancellations and refunds are governed by our Refund & Cancellation Policy. In short: more than a month before check-in, 100% of the deposit is refunded; between a week and a month, 50%; less than a week before check-in, no refund. Bookings made through Airbnb, Booking.com or LekkeSlaap follow that platform’s cancellation policy instead.

12. Liability

To the extent permitted by law, we are not liable for any indirect or consequential loss, or for loss of or damage to your or your party’s personal belongings, vehicles or valuables during your stay. You and your party use the property and its facilities at your own risk. Nothing in these terms excludes any liability that cannot lawfully be excluded, including for death or personal injury caused by our negligence. Where we are liable, our total liability is limited to the amount you paid for the booking.

13. Exceptional circumstances (force majeure)

We are not responsible for failing to meet our obligations because of events beyond our reasonable control, such as natural disasters, severe weather, fire, prolonged utility failure, civil unrest or government restrictions. In such cases section 9 of our Refund & Cancellation Policy applies.

14. Privacy

We process your personal information in line with our Privacy Notice and the Protection of Personal Information Act (POPIA).

15. Governing law

These terms are governed by the laws of the Republic of South Africa, and any dispute will be subject to the jurisdiction of the South African courts. If any part of these terms is found to be unenforceable, the rest remains in force.

16. Contact us