De Meye Guesthouse · Jacobsbaai

Refund & Cancellation Policy

Last updated 24 June 2026

We understand that plans change. This policy explains what happens if you need to cancel or change a confirmed booking at De Meye Guesthouse, how much of your payment is refundable, and how refunds are paid. Please read it together with our Terms & Conditions. By confirming a booking you accept this policy.

1. The deposit

To secure your dates we ask for a deposit at the time of confirmation. At De Meye the deposit is the full booking amount, paid securely through PayFast. The cancellation tiers below are applied to this deposit.

2. Cancellation tiers

The refund you receive depends on how far in advance you cancel, measured from your check-in date (check-in is from 14:00). For clarity, “1 month” means 30 days and “1 week” means 7 days.

The percentage is calculated on the date and time we receive your cancellation, not the date you decided to cancel (see section 3).

3. How to cancel, and when it takes effect

To cancel, email us at stay@demeyejb.co.za with your booking reference. Your cancellation takes effect on the date and time your email reaches us. We will confirm receipt and the applicable refund in writing. We recommend cancelling as early as possible, as the tier is fixed at the moment we receive your request.

4. How refunds are paid

• Approved refunds are paid to the same method you used to pay (your original card, via PayFast). We cannot refund to a different account.
• We aim to process refunds within 5 working days of confirming your cancellation. Your bank may take a few additional days to reflect it.
• Refunds are made in South African Rand (ZAR). We are not responsible for any difference caused by exchange-rate movements or card-issuer fees on international cards.

5. Changing your dates

If you would like to move your booking to different dates, email us before your stay and we will do our best to accommodate you, subject to availability. A date change is at our discretion and is not a right; if we cannot offer suitable alternative dates, the cancellation tiers above apply. Any difference in rate for the new dates (for example, peak-season pricing) will be payable.

6. No-shows and early departures

If you do not arrive for a confirmed booking and have not cancelled, it is treated as a no-show and no refund is due. If you choose to leave earlier than your booked check-out date, the unused nights are not refunded.

7. If we have to cancel your booking

We will only cancel a confirmed booking in genuinely exceptional circumstances — for example a maintenance emergency, damage to the property, or events beyond our reasonable control (see section 9). In that case we will, at your choice, offer suitable alternative dates or a full refund of everything you have paid. Our liability in such a case is limited to that refund.

8. Bookings made through Airbnb, Booking.com or LekkeSlaap

This policy applies to bookings made directly with us through demeyejb.co.za. If you booked through Airbnb, Booking.com or LekkeSlaap, the cancellation and refund policy shown on that platform at the time of booking applies, and any cancellation and refund must be handled through that platform’s system. Please refer to your booking confirmation on the relevant platform.

9. Exceptional circumstances (force majeure)

Neither you nor we are responsible for failing to perform a booking because of events beyond reasonable control — such as natural disasters, severe weather, fire, prolonged utility failure, civil unrest, or government restrictions. Where such an event prevents your stay, we will work with you in good faith to reschedule or to refund amounts paid for the affected nights, as far as is reasonably possible.

10. Contact us